Refund Policy
Because coffee is a food product, we generally cannot accept returns or exchanges simply because you change your mind or do not prefer a particular coffee or flavor.
We want you to be happy with every Bean & Bristle order. If your order arrives damaged, defective, incorrect, or you receive the wrong product, please contact us as soon as possible at beanandbristlecoffee@gmail.com.
Please include your order number, a description of the problem, and, when applicable, photos of the product and packaging so we can review the issue.
Damaged or Incorrect Orders
If we determine that your order was damaged during shipping, defective, or fulfilled incorrectly, we will work with you to provide an appropriate replacement or refund.
Lost Packages
If tracking indicates that your package may have been lost in transit, contact us and we will work with our fulfillment partner and shipping carrier to investigate the shipment.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. We cannot guarantee refunds or replacements for orders delivered incorrectly because of an address entered incorrectly by the customer.
Refunds
Approved refunds will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.
Questions? Contact us at beanandbristlecoffee@gmail.com.
Bean & Bristle Coffee Co.
Great Coffee. Brighter Days.